Terms of Service — CLAX Trolley UK

Last updated: 20 August 2026

Overview

Welcome to CLAX Trolley UK! The terms "we", "us" and "our" refer to Email My Gifts Limited, trading as CLAX Trolley UK ("CLAX Trolley UK"). We operate this store and website, including all related information, content, features, tools, products and services, to provide you, the customer, with a curated shopping experience (the "Services"). CLAX Trolley UK is powered by Shopify, which enables us to provide the Services to you.

The below terms and conditions, together with any policies referenced in them (these "Terms of Service" or "Terms") describe your rights and responsibilities when you use the Services.

Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.

By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Service and our [Privacy Policy]. If you do not agree to these Terms of Service or our Privacy Policy, you should not use or access our Services.

Nothing in these Terms affects your statutory rights as a consumer under UK law, including the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Where any part of these Terms conflicts with those statutory rights, your statutory rights take priority.

Section 1 — Access and Account

By agreeing to these Terms of Service, you confirm that you are at least 18 years old, or that you have the consent of a parent or guardian to use the Services, and that you have given us your consent to allow any of your minor dependants to use the Services on devices you own, purchase, or manage.

To use the Services — including browsing our online store or purchasing products — you may be asked to provide information such as your email address, billing, payment, and shipping details. You confirm that all information you provide is correct, current, and complete, and that you have the right to provide it.

You are solely responsible for keeping your account credentials secure and for all activity on your account. You may not transfer, sell, assign, or license your account to any other person.

Section 2 — Our Products

We make every effort to accurately describe and represent our products in our online store. However, colours or appearance may differ from how they appear on your screen due to your device and its settings.

Product descriptions are subject to change at any time without notice. We reserve the right to discontinue any product, or to limit the quantities we offer to any person, region, or jurisdiction.

This does not affect your right, as a consumer, to expect goods that are as described, of satisfactory quality, and fit for purpose under the Consumer Rights Act 2015.

Section 3 — Orders

When you place an order, you are making an offer to purchase. We reserve the right to accept or decline your order for any legitimate reason (for example, stock unavailability, a pricing or listing error, or suspected fraud). Your order is not accepted until we confirm acceptance — typically by sending an order confirmation email. We must receive and process your payment before your order is accepted.

Please review your order carefully before submitting it, as we may be unable to accommodate cancellation requests once an order has entered fulfilment. If we do not accept, or we change or cancel, an order, we will contact you using the email address, billing address, and/or phone number provided at checkout.

Your purchases are subject to return, refund, or exchange in accordance with our [Returns & Refunds Policy], which reflects your statutory rights under UK consumer law.

You confirm that your purchases are for your own personal or household use and not for commercial resale, unless we have agreed otherwise with you in writing.

Section 4 — Prices and Billing

Prices, discounts, and promotions are subject to change without notice, but the price charged for your order will be the price shown at checkout and confirmed in your order confirmation email. Prices shown to UK customers include VAT where applicable, unless stated otherwise. Prices do not include shipping, customs, or import charges unless expressly stated.

Prices in our online store may differ from prices in any physical stores or other sales channels. Promotional offers are governed by their own terms; if those terms conflict with these Terms, the promotion's terms prevail for that promotion.

You agree to provide current, complete, and accurate payment and account information, and to promptly update it (for example, a new card or expiry date) so that we can process your order and contact you if needed.

You confirm that (i) any payment information you provide is true, correct, and complete, (ii) you are authorised to use the payment method provided, and (iii) you will pay all charges incurred at the posted prices, including delivery charges and applicable taxes.

Section 5 — Shipping and Delivery

We aim to dispatch and deliver orders within the timeframes shown at checkout or in your order confirmation, but these are estimates only and are not guaranteed. We are not responsible for delays caused by the shipping carrier, customs authorities, or other events outside our reasonable control, and we will let you know as soon as reasonably possible if a delay is likely to be significant.

Risk and title. Risk in the products passes to you when the products are delivered to you (or to a person you have nominated to receive them). Title to the products passes to you once we have received payment in full and the products have been delivered to you. This reflects your statutory protection under the Consumer Rights Act 2015 — we, not the courier, remain responsible for the goods until they reach you.

International orders. We ship worldwide. For deliveries outside the United Kingdom, your order may be subject to import duties, customs charges, and taxes levied by the destination country. These are your responsibility, are not included in the item price or shipping cost, and are collected by the carrier or customs authority. Please check with your local customs office for more information before ordering. We are not able to alter the declared value of a customs declaration.

Further detail is set out in our [Shipping & Delivery Policy].

Section 6 — Intellectual Property

Our Services — including trademarks, brands, text, layout, images, graphics, product reviews, video, and audio, and their selection and arrangement — are owned by CLAX Trolley UK, its affiliates, or its licensors, and are protected by UK, EU, and international copyright, trade mark, and other intellectual property laws.

These Terms permit you to use the Services for personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works from, publicly display or perform, republish, download, store, or transmit any material from the Services without our prior written consent. Nothing in these Terms grants you any licence or right under any patent, trade mark, copyright, or other intellectual property of CLAX Trolley UK, Shopify, or any third party, except as expressly stated. All rights not expressly granted are reserved.

CLAX Trolley UK's names, logos, and product/service names are trade marks of CLAX Trolley UK or its licensors and must not be used without our prior written permission. Shopify's name, logo, and related marks are trade marks of Shopify. All other names, logos, and marks on the Services belong to their respective owners.

Section 7 — Optional Tools

The Services may give you access to tools offered by third parties, which we do not monitor or control. We provide access to such tools "as is" and "as available," without warranties of any kind, and without endorsement. We accept no liability arising from your use of optional third-party tools, save where liability cannot lawfully be excluded (see Section 16).

Your use of any optional tools is entirely at your own risk, and you should review the relevant third party's own terms before use. We may, in future, offer new features or tools through the Services; these will also form part of the Services and be subject to these Terms.

Section 8 — Third-Party Links

The Services may contain links to websites operated by third parties. We do not examine or vouch for the content, accuracy, or practices of any third-party site, and accessing them is at your own risk. We are not liable for harm or loss related to your access to, or transactions on, third-party websites. Please review the relevant third party's own policies before engaging in a transaction. Complaints about third-party products or services should be directed to that third party.

Section 9 — Relationship With Shopify

CLAX Trolley UK is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our store are made directly with CLAX Trolley UK. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sale between you and CLAX Trolley UK, including any injury, damage, or loss resulting from purchased products and services. This does not affect any statutory right you may have against Shopify as our service provider that cannot lawfully be excluded.

Section 10 — Privacy

All personal information we collect through the Services is handled in accordance with our [Privacy Policy] and applicable UK data protection law (the UK GDPR and the Data Protection Act 2018). Certain personal information may also be processed by Shopify as our data processor, in accordance with Shopify's own privacy policy.

Because the Services are hosted by Shopify, Shopify processes personal data about your access to and use of the Services in order to provide and improve them. Information you submit may be shared with Shopify and other third-party processors, some of which may be located outside the UK; where this happens, we ensure appropriate safeguards are in place. See our [Privacy Policy] for full details.

Section 11 — Feedback

If you submit ideas, suggestions, reviews, or other feedback ("Feedback"), you grant us a perpetual, worldwide, royalty-free licence to use, reproduce, modify, publish, and display that Feedback for any purpose connected with operating and promoting the Services. We are under no obligation to keep Feedback confidential, pay for it, or respond to it.

We may, but are not obliged to, monitor, edit, or remove Feedback that we reasonably consider unlawful, offensive, or in breach of these Terms or a third party's rights.

You confirm that your Feedback will not infringe any third party's rights, will not be unlawful, defamatory, or obscene, and will not contain malicious code. You must not submit Feedback using a false identity or in a way that misleads us or others. You are solely responsible for your Feedback and its accuracy.

Section 12 — Errors, Inaccuracies and Omissions

The Services may occasionally contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping charges, or availability. We reserve the right to correct these and to update information, or to cancel affected orders, at any time — including after you have placed an order — without liability, provided we notify you promptly and, where an order is cancelled as a result, refund any amount you have paid for it.

Section 13 — Prohibited Uses

You may use the Services for lawful purposes only. You must not use the Services to: act unlawfully or maliciously; infringe our or others' intellectual property rights; harass, defame, or harm any person; transmit false or misleading information; send spam or unsolicited promotional material; impersonate any person or entity; upload viruses or malicious code; scrape, extract, or resell any part of the Services without permission; collect others' personal information without consent; or bypass or interfere with security or access-control measures on the Services.

We may suspend, disable, or terminate your account if we reasonably believe you have breached these Terms.

Section 14 — Automated Agents

This section applies if you use, enable, or cause the deployment of an "Agent" — any software that takes autonomous or semi-autonomous action on your behalf to access or interact with the Services without direct human supervision — in connection with the Services.

An Agent may only access the Services if, at all times, it: (i) identifies itself as an Agent in its HTTP/HTTPS user-agent string (e.g. "Agent/[agent name]"); (ii) does not conceal or mimic human behaviour, including by solving or bypassing CAPTCHAs or bot-detection measures; (iii) responds truthfully to any prompt asking whether it is a human or automated system; and (iv) does not circumvent any measure we use to control how Agents access the Services. We may restrict or block Agent access at any time, including where we have asked an Agent to stop accessing the Services.

Section 15 — Termination

We may end this agreement, or suspend or terminate your access to the Services, where we reasonably believe you have materially breached these Terms, without prejudice to any statutory right you have as a consumer. You remain liable for amounts properly due up to the date of termination.

The following sections survive termination: Intellectual Property, Feedback, Termination, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver, Entire Agreement, Assignment, Governing Law, Privacy, and any other provision that by its nature should survive.

Section 16 — Disclaimer of Warranties

Information presented on the Services is provided for general information purposes. We do not warrant its accuracy, completeness, or usefulness, and any reliance you place on it is at your own risk, save as set out below.

To the extent permitted by law, and except as expressly stated by us or guaranteed to you under the Consumer Rights Act 2015, the Services and products offered through them are provided "as is" and "as available," without warranties or conditions of any kind, whether express or implied.

Nothing in these Terms excludes or limits:

• your statutory right to goods that are as described, of satisfactory quality, and fit for purpose under the Consumer Rights Act 2015;
• your rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013; or
• any other right that cannot lawfully be excluded or limited under UK law.

Section 17 — Limitation of Liability

To the fullest extent permitted by law, CLAX Trolley UK, our partners, directors, officers, employees, affiliates, agents, contractors, service providers, and licensors — and those of Shopify and its affiliates — will not be liable for any indirect, incidental, punitive, special, or consequential loss (including loss of profits, revenue, savings, or data) arising from your use of the Services or any product bought through them.

Nothing in these Terms excludes or limits our liability for:

• death or personal injury caused by our negligence;
• fraud or fraudulent misrepresentation;
• any breach of the statutory rights described in Section 16; or
• any other liability that cannot lawfully be excluded or limited.

Section 18 — Indemnity

You agree to indemnify us against reasonable losses, damages, and costs (including reasonable legal fees) that we incur as a direct result of your breach of these Terms, your breach of a third party's rights, or your unlawful use of the Services — except to the extent such losses arise from our own breach, negligence, or default. Nothing in this section requires you to indemnify us for our own acts or omissions, or in a way that would be an unfair term under the Consumer Rights Act 2015.

We will notify you of any claim covered by this section as soon as reasonably practicable.

Section 19 — Severability

If any provision of these Terms is found unlawful, void, or unenforceable, that provision will be enforced to the fullest extent permitted by law, or severed if necessary, without affecting the validity of the remaining provisions.

Section 20 — Waiver; Entire Agreement

Our failure to enforce any right or provision of these Terms is not a waiver of that right or provision.

These Terms, together with any policies referenced in them, form the entire agreement between you and us regarding your use of the Services, and supersede any prior agreements or understandings between us relating to that subject matter.

Section 21 — Assignment

You may not transfer or assign these Terms, or any of your rights or obligations under them, without our prior written consent. We may transfer or assign these Terms, in whole or in part, at any time, including in connection with a merger, acquisition, or sale of assets, without affecting your statutory rights.

Section 22 — Governing Law

These Terms are governed by the laws of England and Wales. You and we both agree to submit to the non-exclusive jurisdiction of the courts of England and Wales. If you live in Scotland or Northern Ireland, you may also be entitled to bring proceedings in your local courts, and mandatory consumer-protection laws of your place of residence will continue to apply where required by law.

Section 23 — Headings

Headings in these Terms are for convenience only and do not affect their interpretation.

Section 24 — Changes to These Terms

We may update these Terms from time to time by posting the revised version on our website. We will take reasonable steps to notify you of material changes (for example, by email or a notice on our site) before they take effect. Your continued use of the Services after a change takes effect constitutes acceptance of the updated Terms; changes will not apply retroactively to orders placed before the change.

Section 25 — Contact Information

Questions about these Terms should be sent to info@claxtrolley.com.

Email My Gifts Limited, trading as CLAX Trolley UK Unit 2, Watford Metro Centre, Dwight Road, Watford, WD18 9SS, United Kingdom Company registration no. 08820304 (England and Wales) VAT registration no. GB 189 5542 57